Alalmas Alkale

FAQ

FAQ

Frequency Asked Question

The process of purchasing gold or diamonds from ALALMAS is straightforward. Once you select the product (gold bars, diamonds, or other precious metals) you are interested in, you can contact us directly via phone, email, or our website’s contact form. We provide full details about the product, including its purity, weight, and pricing. We also offer an inspection or testing process, where clients can either visit us for in-person verification or request a third-party verification. Once you’re satisfied, the transaction can be completed, and we arrange for secure shipping to your desired location.
All our gold, diamonds, and other precious metals come with certifications that confirm their authenticity and purity. Our gold bars are certified by LBMA (London Bullion Market Association) approved refiners, ensuring 99.99% purity. Diamonds are accompanied by certificates from recognized authorities, confirming their cut, clarity, carat, and color. Additionally, our precious stones come with certification from gemological institutions, ensuring their quality and origin.
We understand the importance of secure delivery, especially for high-value items like gold and diamonds. We partner with trusted logistics companies and use fully insured shipping options to guarantee that your purchase arrives safely and securely. Every shipment is tracked, and we offer updates throughout the delivery process.
We accept a variety of payment methods for your convenience. These include bank wire transfers, credit cards (for smaller transactions), and digital payments via secure platforms. For high-value transactions, bank wire transfers are recommended for security and transparency.
Yes, we buy gold, diamonds, and other precious metals from clients who are looking to sell. We offer competitive market rates and ensure a smooth and transparent process. If you’re looking to liquidate your assets, simply contact us with the details of what you’re selling, and we will arrange an evaluation and provide an offer based on current market prices.
Yes, you are welcome to visit our office located in Burj Khalifa, Dubai, to inspect the gold, diamonds, or other precious stones before making a purchase. We offer on-site product verification and testing to ensure that you are fully satisfied with the quality before finalizing your transaction
At ALALMAS ALKALES, we are deeply committed to ethical sourcing. All of our gold and diamonds are sourced from verified, conflict-free mines in Tanzania and Uganda. We ensure that our suppliers adhere to the highest environmental and ethical standards, and we work with local communities to promote sustainable mining practices. Our precious stones are also sourced responsibly, with full traceability to their origins.
We offer secure offshore vault storage for both gold and diamonds through trusted partners. Our storage facilities are fully insured, and your assets are protected by Lloyd’s of London. This service is ideal for clients who do not want to manage physical possession of their investments but want peace of mind knowing they are safely stored. You will receive regular reports and have the option to retrieve your assets at any time.

Quality Assurance

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Our gold products are thoroughly inspected on different quality parameters such as quality, finishing, shining, purity etc in order to leave no scope of adulteration. Apart from this, our products are highly appreciated in the market for great exchange value.

Quality Assurance

24/7 Customer Support

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We provide 24/7 support to our customers by phone, email or chat, whichever they are more comfortable with. Our mission is to exceed our client’s expectations and to ensure that we deliver a quality service and conclude the deal.

24/7 CUSTOMER SUPPORT

Worldwide Reach

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Due to our wide distribution networks, we are able to deliver our products in all across the world with great ease. Apart from this, our products are delivered within the promised time frame ensuring 100% client satisfaction.

Worldwide Reach

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Our team is always available to help. Contact our call center with your inquiry.

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